Case Study #2 (cont)

• dotProject HelpDesk Module

  • Allows for form or email-based submission of issues, trouble tickets, etc
  • Highly used but abandoned the team

• Coordination

  • Integration with existing Issue Tracking Systems including Mantis, Eventum, Scarab, FogBugz, and Bugzilla
  • Common set of methods
  • Adapter/Gateway pattern = pluggable interface
  • Scarab, FogBugz, and Bugzilla – not yet