Coffee: Never Surprise your Customers
Surprising your customers is the worst thing you can do, unless you do it right.
Tag: customer retention
Working for a Dating Website
Over this past weekend, I came across a Wired called “Write the Perfect Email to Anyone with this Creepy Site”…
Customer Service equals Brand Loyalty
I usually don't care about brands. In most cases, I couldn't tell you if the grocery store five blocks away…
Customer Service How(not)to
In late 2003, I came across an ad for a company trying to break into the US markets by offering…
A Customer Service Comparison
Almost two weeks ago now, I ordered a pair of items for Ivan. One of the items was from NewEgg…
The 12th Client You Need To Fire Right Now
Great Big Disclaimer: If you follow this advice, some may accuse, you, me, the entire blogosphere of collusion. Here is…
On Customer Service
The only time I call a company is because I have a question which can't be answered on their website.…
The Problem of Customers
Can't work with them, can't… well, you know the rest. I know that is going to rub all of you…