Customer Service equals Brand Loyalty
I usually don't care about brands. In most cases, I couldn't tell you if the grocery store five blocks away…
Tag: customers
Submitting a Bug Report
One of the single most important things for a software company is getting useful bug reports. If you’ve ever gotten…
Are you just selling a Product or … ?
This past weekend, I caught an interesting commercial from H&R Block*. Since we're already 3 months past tax time, I…
A Development Journey – Product 1: TDE
No, TDE is correct, the name is not being released quite yet… read on for details. One of the hardest…
Blogging Strategy
Blogging about blogging… yes, I hate it too, but this has to be said. In the past few weeks, I've…
Which features should go?
Over the weekend, Robert Scoble pointed out all the technology that Steve Jobs has killed off over the years and…
The Best Tool for the Job
I recently had a discussion with a potential customer. They love the whole concept of dotProject. They see it as…
Business for Geeks 201: Piracy – Fighting Back
From the archives… NIck Bradbury – the creator of such software as FeedDemon – shares a story about how he…
Customer Service How(not)to
In late 2003, I came across an ad for a company trying to break into the US markets by offering…
A Customer Service Comparison
Almost two weeks ago now, I ordered a pair of items for Ivan. One of the items was from NewEgg…