The Problem of Customers

Can't work with them, can't… well, you know the rest. I know that is going to rub all of you the wrong way, but it had to be said. While my compatriot Patrick: The Customer Service Fanatic sees the benefits of huge benefits of valuing customers and working to meet their expectations, there is a […]


dotProject v2.0 Released!

After a year of development, anticipation, frustration, and dedication by an entire group of developers, dotProject v2.0 is live! There is a huge new feature set along with lots of those annoying little issues cleared up. Karen did a fantastic job at thanking everyone involved (I'm caseydk over there), but she made one mistake. She […]


Taxation without Representation

In case you missed this little gem from the New York Court of Appeals: Court rules telecommuter must pay taxes. This has widespread and serious implications throughout the technology field. Here are just a few: First, contrary to popular beliefs, the teleworker Thomas Huckaby was actually an employee of the New York based firm. This […]


Why Open Source?

I've always considered myself a “creative problem solver.” In fact, I remember calling myself that when I was writing my application essays for various colleges. When I got to college, one of my professors told us quite clearly: “within 3-5 years of graduation, most of the information you've learned here will be completely out of […]


Project Estimation – Part II: The Customer

Project Planning and Estimation can be a contentious issue. Yesterday, I presented a way of addressing the Developers' concerns while simultaneously demonstrating your management prowess. Today I will address the Customer side of the equation. Rule #1: A Customer Relationship is Work As Patrick has noted over and over again, “good customer service (just like […]